Our Privacy Policy

Le Valet Butler (“Le Valet Butler,” “we,” “our,” or “us”) values your privacy. This Privacy Policy details how we collect, use, disclose, and protect information when you utilize our websites, landing pages, and associated services (collectively, the “Services”).

This policy specifically covers Le Valet Butler–owned sites, microsites, lead‑generation forms, consultation scheduling platforms, and all email/SMS communications that reference or link to it.

1. Information We Collect

We gather various types of information to provide and improve our services:

• Contact Information: Your name, email address, phone number, fax number, job title, details about your company or property, and any messages you send to us.
• Service & Account Data: Specifics about your property, your service preferences, notes from consultations, and records related to the delivery of our services.
• Technical Data: Your IP address, device identifiers, browser type, pages viewed on our sites, referring and exit pages, and timestamp data.
• Cookies & Tracking Data: Pixels, tags, and cookies are used for essential website functionality, analytics, and to measure the performance of our campaigns.

We may aggregate or de‑identify data to further enhance our Services. Aggregated data is processed in a way that it cannot be linked back to individual users and is therefore not treated as personal information.

2. How We Use Your Information

Your information is processed for the following key purposes:

• Service Provision & Improvement: To schedule consultations, respond to your inquiries, fulfill service requests, and continuously optimize our operational efficiency.
• Communication: To send you confirmations, important service notices, educational content, and, where permissible and with your consent, marketing updates about our offerings.
• Security & Compliance: To detect, prevent, and respond to instances of fraud, abuse, and legal requests, as well as to maintain comprehensive audit logs for accountability.
• Analytics: To gain insights into website usage patterns, measure the effectiveness of our content, and refine our user acquisition funnels.

Legal Bases (for EU/UK users): Our processing relies on various legal grounds, including contract performance, legitimate interests (such as service enhancement, security, and analytics), your explicit consent (when required by law), and adherence to legal obligations.

3. Sharing of Information

Le Valet Butler is committed to protecting your data. We do not sell personal information, nor do we “share” it for cross‑context behavioral advertising. We only disclose data in the following specific circumstances:

• Service Providers & Processors: We share data with trusted third-party service providers (e.g., for website hosting, analytics, scheduling, payment processing, email, and message delivery) under strict confidentiality and data‑processing agreements. This specifically includes Sinch Email (Mailgun) for secure email delivery and related compliance controls.
• Legal & Regulatory Authorities: When legally required, or when necessary to protect our rights, ensure safety, and maintain the security of our services and users.

4. Cookies, Pixels & Your Controls

We utilize both first‑party and service‑provider cookies to ensure website functionality, gather analytics, and measure campaign effectiveness. You have control over cookies through your browser settings; however, disabling certain cookies may impact the full functionality of our site.

Global Privacy Control (GPC): Where legally mandated, we respect and honor recognized GPC signals as an expression of your privacy preferences.

Do Not Track (DNT): Please note that industry standards for DNT signals are still evolving; currently, we do not actively respond to DNT signals.

5. Data Security Measures

We implement robust administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. While we strive for maximum security, no method of data transmission over the internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

6. Data Retention Policy

We retain your information only for as long as it is necessary to fulfill the purposes outlined in this Policy (e.g., providing Services, meeting legal and accounting obligations, and ensuring security). Once the retention period expires, your data is securely deleted or de‑identified in accordance with our established retention schedule.

7. Your Privacy Rights

Depending on your geographical location, you may be entitled to various privacy rights concerning your personal data:

• Access: The right to request and receive a copy of the personal data we hold about you.
• Correction: The right to request the correction of any inaccurate or incomplete personal data.
• Deletion: The right to request the deletion of your personal data under certain conditions.
• Restriction or Objection: The right to restrict or object to certain types of processing of your personal data.
• Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: The right to withdraw your consent at any time, where processing is based on consent.

U.S. State Disclosures (e.g., CA/VA/CO/CT/UT)

We confirm that we do not sell personal information and do not “share” it for cross‑context behavioral advertising. You can submit verified requests (for access, correction, or deletion) using the contact methods provided below. We do not offer any financial incentives related to the collection or processing of personal information.

EU/UK Disclosures

If you are located within the EEA or UK, Le Valet Butler acts as the data controller of your personal data. You also have the right to lodge a complaint with your local supervisory authority. For international data transfers, we employ appropriate safeguards, such as Standard Contractual Clauses, when applicable.

How to Exercise Your Rights: Please refer to the Contact Us section below. We will verify your request and respond within the timeframe mandated by applicable law.

8. Email, SMS & Marketing Compliance

We are committed to a strictly permission‑based communication program, fully aligning with Sinch Email (Mailgun) AUP standards:

• Consent‑First Sending: We only send marketing emails and SMS messages to recipients who have provided clear, verifiable consent. We never use purchased, rented, or scraped lists.
• Proof of Consent: We meticulously maintain records of the signup method, date, and context of consent to effectively address any escalated abuse complaints.
• Easy Unsubscribe: Every marketing email includes a prominent and easy-to-find unsubscribe link. We promptly honor all opt‑out requests without undue delay. (Please note: transactional emails may not include an unsubscribe option where legally permitted).
• Accurate Sender Identity: The “From,” “To,” and “Reply‑To” fields in our communications clearly identify Le Valet Butler (or an authorized sending domain).
• Published Policy Link: A direct link to this Privacy Policy is included in all our email communications.

For a comprehensive understanding of our email provider’s terms, please consult Sinch Email’s Acceptable Use Policy.

9. Children’s Privacy

Our Services are not designed for or directed at children under the age of 13 (or under 16 where local regulations apply). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately to request its deletion.

10. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our operations, legal obligations, or regulatory requirements. Should we make any material changes, we will provide notice (e.g., by updating the effective date at the top of this policy or through other appropriate communication methods).

11. Contact Us